We Define IT Consulting

We Define IT Consulting has been serving the Brooklyn, Northwestern PA, Western and Central New York area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Small Businesses Need to Get the Right Tech to Open Up Opportunities

Small Businesses Need to Get the Right Tech to Open Up Opportunities

Technology can bring a lot of value for businesses, but sometimes it can be difficult to nail down exactly what can make a business run optimally. There are a lot of options, but all that means is that there are a lot of things that can potentially go wrong. Let’s take a look at some of the technology that small businesses are using to support the new workplace and create better opportunities. 


The chatbot is becoming an extremely useful tool, especially as consumers get used to interacting with AI rather than dealing directly with a customer service representative; or for many businesses, essential staff that moonlights as support staff. With a chatbot, you can input the information it needs to answer questions and then the AI will learn how to better interact with specific queries. This cuts down on the amount of support employees will need to do, a win-win for everyone. 

Cloud Computing

One of the biggest challenges many businesses have in regards to productivity is simply getting their employees the tools they need to be effective. There are significant gains to be made from the automation tools many of today’s software provides; and, in many cases, there are options that can standardize your apps across your workforce. All of it can now be done in the cloud. You can get the processing, storage, applications, and security you need.


It’s getting to the point where businesses who haven’t taken advantage of VoIP have to struggle to integrate their telephone system with their video conferencing and collaboration tools, a major problem for a tech-centric business. Voice over Internet Protocol (VoIP) is an Internet-based enterprise telephone system that can be hosted in the cloud. It also provides an avenue to significantly enhance your business’ collaboration, especially if you are a business that promotes the remote workplace. If you are short on mobility, VoIP can help with that too by connecting employees’ personal devices with your business’ telephone system. 

Your business can really benefit from new technology as its deployment can really promote operational efficiency, collaboration, and the lowering of computing costs. Give We Define IT a call at 888-234-WDIT (9348) today to learn more about how we can help your organization get the most out of your technology investments.

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Friday, July 19 2024

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