IT for Healthcare Providers

Cutting-Edge IT Improves Efficiency and Patient Care

Acquiring the right technology to meet your patients’ needs is essential for today’s medical practice. While most of your technology budget has to be spent on machines that directly relate to patient health—networking your practice with the IT it needs to be efficient—goes a long way toward improving patient care. 

At We Define IT, our team is experienced at finding the right solutions for businesses that work in healthcare, whether your business directly deals with patients or not. We understand that every healthcare-related business’ priority is patient care, and our consultants and technicians are masters at finding the right technology for your specific role in the healthcare supply chain. 

Supporting the Systems that Support Your Staff

The Delivery of Comprehensive IT Support Helps Fuel Efficient Operations

In the medical field, information can literally save lives. That’s why it is essential that you get the right technology in the right places. Many small and medium-sized healthcare organizations don’t have the financial resources to ensure they have the innovations in operational technology, while also being able to stay secure and compliant with federal and state regulations.  

We Define IT is the best positioned IT service provider to assist you in building your practice through the deployment and support of dynamic information systems. Here are some of the solutions that we can integrate into your organization’s technology:

• Managed services (remote monitoring, patch management, 24/7/365 remote IT support)
• Comprehensive risk assessment
• Cloud solutions (hardware, software, and more)
• Mobile device management
• Email (with encryption)
• Secure file sharing
• Compliance assistance and testing
• Data loss prevention
• Employee training

...and more.

Avoid Compliance Headaches

Our Technicians Build Reliable and Compliant Information Systems

In the healthcare sector, remaining compliant with federal and state mandates is essential to the well-being of a medical practice. Our consultants can help you design, implement, and support a compliant IT infrastructure that meets HIPAA, PCI DSS, and any other regulation your organization may fall under, while also supporting today’s most innovative tools. The security and reliability of your organization’s IT tools go hand-in-hand with keeping patient information available and secure. 

If you are interested in setting your practice up with the technology it needs to improve patient care and simultaneously keep their most sensitive information secure, call the IT professionals today at 888-234-WDIT (9348) .

Disaster Recovery and Business Continuity

Gain the Professional Perspective Needed to Get Through Any Problem

How fragile is your business? It’s a question every business owner has to ask. It may seem like it is solid, but when that thing happens, will you be able to react and respond?  It’s important to have a strategy to fix the ills and get back in action quickly. 

In order to do so, you will need a very specific and detailed plan in place that will allow you to maintain control over all of the facets of your business. This is what is known as a business continuity plan.

At We Define IT, we know just how important it is to avoid downtime. We also know that, by and large, it is extremely difficult. Any number of problems could arise that would take your business down for a time, and make no mistake, when an element of your business isn’t working, your whole business suffers. That’s why it is important to build comprehensive situational plans to combat a lack of continuity. 

Continuity Planning

Expert Continuity Planning Can Keep Your Business Running, Regardless of the Situation

At We Define IT, we work with businesses every day and without a doubt, the most glaring weakness for many of them is what happens when part of their business falters. Many businesses simply don’t have the requisite continuity plan in place to approach negative circumstances with the confidence needed to remedy the situation and get operations back on track.

Our consultants optimize continuity planning to focus on your business’ most important goals, while also providing advice on how to put together a comprehensive plan that properly manages risk and can quickly assuage your business’ potential problems to restore operations, fast. Our method is built on industry best practices and the experience of working directly with businesses on their continuity strategies.

Our expert consultants will not only help you concoct a comprehensive business continuity plan, we will also work with organizations that don’t already have an in-house continuity officer to appoint and train one. Working with We Define IT, this officer will lead any continuity problems your business may have, giving your organization the complete coverage it needs to mitigate any threats to continuity.

Our business continuity consulting service includes the following services:

• Risk assessment - We look at your business and find the inherent and potential risks to your business’ continuity in your IT, your operations, and your support staff. 
• Business Impact Analysis (BIA) - We work with you to identify the possible impacts of a business interruption. Essentially, it is a full assessment of risks your business faces and what the impact would be if those risks came to fruition.
• Continuity consultation - Once the risks are identified and the impacts are weighed, our professional consultants will help you make the changes that are necessary to help your organization build continuity, regardless of the circumstances. We can help you identify what needs to be secured under a disaster recovery plan, how to implement business continuity, and much more.
• Establish roles - We will help you assign a continuity officer and determine the roles and responsibilities for other members of your staff. A comprehensive business continuity plan is worthless if the people assigned to act, don’t.
• Deployment and testing - In order to ensure that the plan will work, it needs to be tested. Our expert technicians will help train assigned personnel and then test them to ensure that they are up to the task of performing continuity-based responsibilities. 

With threats to your business’ continuity more abundant than ever, you need to ensure that you have the answers should one of those threats become reality. If you are ready to put together a thorough business continuity plan that could potentially save your business, look no further than the professionals at We Define IT. For more information give us a call today at 888-234-WDIT (9348) .

Microsoft OneDrive for Business

Secure File Storage in the Cloud

Cloud-based file storage is nothing new, but it has become an important part of cloud service delivery. The world’s most trusted name in consumer and business software, Microsoft, offers a file storage platform, OneDrive for Business, that gives each individual employee using Microsoft Office 365 individual storage for their files. 

We Define IT is known for proactive IT management, but what you may not realize is that we are also a one-stop shop for all of your hardware, software, cloud, and support needs. We proudly offer Microsoft products, including OneDrive for Business and Office 365, as we believe that businesses should have access to the very best resources.

About OneDrive for Business

A Strong Cloud-Storage Option with Powerful Integrations

OneDrive for Business may be a separate product than OneDrive, but it functions exactly the same on the surface. The benefit is in the integration that provides enterprise features not found on the free-to-use OneDrive platform. OneDrive for Business is an excellent collaboration tool for business users, providing them the storage and file sharing element necessary to give Office 365 value as a productivity tool.

OneDrive for Business Features 

Huge Benefits from Using OneDrive for Business

Microsoft has been developing an enterprise-grade, cloud-hosted file sharing platform for much of the past two decades, and with OneDrive for Business, they’ve succeeded. In fact, OneDrive for Business is constantly adding features to make it as useful as possible for today’s business professional. Some of its features include:

• Plenty of space - OneDrive for Business, even as a stand-alone platform, offers users 1 TB of cloud storage, and the ability to store files as big as 15 GB. This provides users with enough space to store most types of files. 
• Office 365 integration - Most OneDrive for Business accounts will be tied to a Microsoft 365 Business account. It provides dedicated cloud storage to store all the files that are made using productivity and collaboration apps like Word, Excel, PowerPoint, SharePoint, Teams, and Outlook.
• Promotes collaboration - By providing a place to quickly store and manage data, it promotes the use of Microsoft applications, which are some of the best on the market for team collaboration. 
• Easily share files and manage their security - OneDrive for Business allows users to control levels of file security. Users can share direct access to a file or simply give other users permissions to view files. This integrated security promotes comprehensive project management and collaboration. 
• Mobility and flexibility - OneDrive for Business is available on any device either through an Internet browser or via mobile apps. It doesn’t matter if you are using a smartphone, tablet, Mac, or a PC, if you need access, all you need is an Internet connection.
• Teams and SharePoint Integration - Users can share files with two of the most dynamic project management titles on the market today.
• Support for versioning and data backup - Files that are saved from Office apps in the OneDrive for Business platform all support versioning capability, where files are backed up so that users can go back and see periodic edits to the file. 
• File sync - When working on a Mac or PC, users can choose to sync OneDrive to the file system of the OS. This is now a default setting in Windows 10.

With all these options, and more, OneDrive for Business is right for any organization looking to utilize cloud-based storage to fuel gains in collaboration and productivity. 

If you are looking to make a jump to the cloud, OneDrive for Business is a sound option. We Define IT consultants have access to attractive packages that are designed to promote business growth while maintaining the security you expect. Call us today at 888-234-WDIT (9348) for more information. 

Keep Your Technology Working for You

Keep Your Technology Working for You

Get Your Business’ Technology the Oversight It Needs to Be a Powerful Asset

For today’s business, technology plays an important role. Unfortunately, this crucial part of your business is prone to malfunction. Malfunction means downtime. At We Define IT, we know that the more you can ward against downtime, the more successful your endeavor will be. To that end we offer comprehensive monitoring and management services that keep your technology functioning properly, helping your business meet its goals. 

With cutting-edge technology of our own, we are able to remotely monitor all of your hardware and your network around the clock. The goal of this service is to help your business reduce downtime. You see, malfunctioning or failing technology is a nuisance, sure, but the cost to a business pales in comparison to the cost of downtime. The better your business’ technology functions, the greater the opportunity for your entire business to be productive.

Hardware Support

Fix Hardware Issues Before they Become Operational Problems

Unfortunately, all technology eventually fails. They are complex machines that aren’t designed to last forever. With proactive maintenance that’s made possible by constantly monitoring hardware, however, issues that could impede production or the efficient delivery of service can be remediated prior to any total breakdown of the technology. More than that, if a piece of crucial technology were about to fail, replacing that technology before it causes unexpected downtime puts your business in a position to maintain profitability rather than sacrificing it. 

The remote management of your business’ technology ensures that you aren’t just fixing an issue, it ensures that knowledgeable IT professionals have the oversight over your entire IT infrastructure including network switches, modems, routers, workstations, and servers. A single instance of technology failure can cost your business dearly, the more you can avoid those circumstances, the better. 

Network Support

Remote Monitoring Is Crucial for Comprehensive Cybersecurity 

Nowadays, a business has to be as or more worried about cybersecurity than it does about its physical security as a well-positioned strain of malware can have dire consequences. We Define IT professionals are on the front lines protecting your business against the myriad of cyber threats out there. Our most important tool to protect our clients’ business is our remote monitoring and management software. With it we can track:

• Bandwidth usage - How your network-connected devices function can reveal inefficiencies. 
• Application performance - Software needs to function properly in order for your business to be efficient. 
• Network configuration - There are a lot of different types of devices connected to your network, by monitoring how your network is configured, we can manage it more effectively. 

Additionally, many security-related problems happen as a result of exploitation of standing software vulnerabilities. Our state-of-the-art remote monitoring and management system allows our IT professionals to efficiently manage software updates. By having up-to-date software, you remove any software-oriented holes in your network defenses.

Contact Us 

Your business can’t afford to struggle with technology-related downtime. It can’t afford to battle with cybersecurity issues that lead to data breaches. You need professional technicians who can keep your IT network and infrastructure running effectively so that your business can run effectively. Call us today at 888-234-WDIT (9348) to schedule a network consultation and get started protecting your organization today!

Office 365 and Your Business

Office 365 and Your Business

Office 365 Will Change Your Business  

If you are not using Office 365 in your office you are missing out on a packaged product that could create an increase in your company’s efficiency. The efficiency of a company directly affects the success of the company. When your company isn’t running as efficiently as it can, it can cause significant financial losses for your company. Fortunately, Office 365 can improve the efficiency of your company, here are 5 ways how!

• 1. Remote: Office Online

Work From Home and Remote jobs are becoming more popular as tech companies make it easier to connect! With Office Online you can work from anywhere you can connect to the internet and work with team members in real time. All of this with the familiar design and features of the regular Office products! 

• 2. Teamwork: SharePoint

With Office 365, teamwork becomes a breeze! Collaboration between teams and departments will never be easier due to Microsoft’s SharePoint. SharePoint, a software that comes with Office 365, will make sharing information and files easier as well as allow your employees to work on projects simultaneously.

• 3. Analytics: Power BI

Power BI is a business analytics tool by Microsoft that allows your business to track your data and share insights across your organization. You can then take that data and embed it into your website(s). Power BI will collect your data and provide you with visual reports that you can collaborate, publish, and share. Power BI will save your business valuable time and resources!

• 4. Time Management: Outlook

Keep your office and employees organized and on track with Microsoft’s Outlook. Outlook conveniently allows you to keep all of your emails, calendar entries, contacts, tasks, and more together in one place.

• 5. Cloud Storage: OneDrive

Cloud-based storage has become increasingly popular among businesses. OneDrive is the cloud-based file storage application from Microsoft 365. OneDrive connects you to all your files so you can share and work together from anywhere while protecting your work.

Improve Your Processes with Office 365

To wrap up, Office 365 is an essential business tool to ensure that your office is running as smoothly and efficiently as possible. Microsoft saves you from having to use multiple platforms and has conveniently packaged all of their products together in Office 365. Reach out to us by calling 607.433.2200 to increase your company’s efficiency with Office 365!

IT for Financial Services

IT for Financial Services

Bringing reliable IT products and management to businesses in the financial sector. 

Finance is the epitome of a data-driven industry. As a result, information technology is an integral part of modern day financial services. In order to keep up with the rapidly-shifting financial services industry, businesses that work in finance need reliable information systems and comprehensive IT support. 

At We Define IT, we offer IT services and support for all facets of the financial services industry. We offer solutions for:

• Banking & Exchange
• Wealth Management
• Insurance
• Accountancy

To keep your business running efficiently, a dedication to excellence and an expert attention to detail is required. Our team of certified professionals are knowledgeable about the specific needs businesses that function inside of the financial industry have, and have solutions for every operational problem technology can solve.

Expert IT consulting saves money and promotes efficiency

No two businesses are the same. That goes double for businesses that operate in finance. When dealing with people’s money, operational effectiveness needs to be maintained. Your business needs an expert perspective in order to get to the bottom of your operational inefficiencies.

At We Define IT, we offer comprehensive consulting for businesses in the financial industry. With the speed and importance of the transactions your organization makes, maintaining a reliable, secure, and compliant IT infrastructure is key. Our knowledgeable consultants can design an innovative solution that completely works for your company today and in the future.

Security-minded experts handle all your compliance needs

If data security and regulatory compliance are integral to your business’ success, having dedicated professionals who understand what’s at stake can make all the difference. We Define IT’s certified IT technicians know what it takes to meet the data protection, reporting, and security standards for several regulations and regulatory bodies, including:

• General Data Protection Regulation (GDPR)
• Security and Exchange Commission (SEC)
• Sarbanes-Oxley Act (SOX)
• Payment Card Index (PCI-DSS)
• Gramm Leach Bliley Act (GLBA)

Our top-to-bottom approach will ensure that data is secure and in the right place, reports are reliable and available, and that your organization has sufficiently complied with all federal and state regulations.

Beyond that, using state-of-the-art tools, our team of professionals can monitor and manage your network and infrastructure remotely to ensure that your data is secure and that your infrastructure is free from threats and vulnerabilities.

We have solutions for every conceivable business problem

At We Define IT, we first and foremost deliver flat-rate IT services that ensure that our clients have the IT they need to succeed, and that their technology is maintained and supported proficiently. We also have access to some of the top technology on the market and the required professional expertise needed to implement and support these modern systems. 

Outside of our comprehensive IT management services and our end-to-end security services, We Define IT can also provide organizations that operate in the financial industry numerous solutions to enhance efficiency and clean up their operations. Some of these include:

• Disaster Recovery
• Business Continuity
• Document Management
• Real-Time Communications
• Cloud-Hosted Solutions
• Data Warehousing
• Industry-Specific Software

...and that just scratches the surface.

Every business is looking for an edge. To see how we can help your business be the best business it can be, call us today at 888-234-WDIT (9348) .

Solutions & Consulting for Remote Work Needs

Solutions & Consulting for Remote Work Needs

Businesses around New York City need the flexibility that allows their employees to work from outside the office just as though they were all seated at their desks. We can recommend and provide the tools needed to facilitate your business’ operations being safely conducted while your employees are not on-premises.

Read more ...

Do You Know Enough About These Threats to Prevent Them?

It is only too often that businesses, big and small, are targeted by a cyberattack and face unpleasant consequences as a result - and these consequences often lead to them having to close their doors for good. In order to keep your own business afloat, it is not enough to know that there are threats out there. You need to know what these threats look like, what they do, and most crucially, how to stop them.

Below are some of today’s most common threats to your cybersecurity.

Viruses

Quite possibly the best known of any cyberthreat, “virus” is a term describing a malicious program designed to replicate itself by altering the code of existing programs or files and inserting itself into them. Not all viruses will have the same impact on a system. Some will actively attack your computer, deleting files, while others just eat up its memory and cause frequent crashes.

One of your best defenses against a virus is to faithfully maintain the antivirus software that should be installed on each device.

Ransomware

Essentially, once your computer has been infected with this malware variant, your entire system is encrypted. The ransomware then displays a note informing the victim of what happened and instructions on how to pay the ransom through cryptocurrency, often with a deadline to do so before their files are deleted.

While these attacks have gotten trickier over time, your best bet is to avoid clicking unexpected attachments in your emails, especially those from an source you’ve never had contact with previously, and to maintain a discrete backup of your system (just in case).

Spyware

Spyware is another malware variant that has caused no small amount of trouble to many businesses, primarily in terms of data theft. This threat effectively allows a cybercriminal to monitor a system remotely, tracking keystrokes and viewing screens, as well as just generally being a nuisance. If your settings start changing themselves or you start getting pop-ups on your desktop, your computer is most likely infected.

Exercising caution about the things you click online and keeping your system updated and patched will help to keep your system free of peeping eyes.

Phishing

Phishing is the cyberthreat equivalent of the “got something on your shirt” trick, just with much worse consequences. Cybercriminals will pose as someone else, often someone you trust, to see if you will share confidential information, like login credentials. Once someone “takes the bait,” the hacker has what they need. The infamous Nigerian Prince scam is a rudimentary version of this, but there are much more convincing examples out there as well.

A bit of critical thinking will help to keep your business safe from these efforts, along with confirming any messages received through an alternative form of communication before trying to open any attachments.

With these threats (and many, many more) just waiting for the chance to infiltrate your systems, you can’t afford to be lax in your security in planning or in its execution. However, it may be challenging to determine just what it is that your business needs. That’s why We Define IT is here.

How We Can Help

Not only can we review your current technology infrastructure to determine where its weak points and other vulnerabilities are, we can also supply you with the solutions to resolve them. We can also help train you and your staff on how you all can help prevent issues by recognizing their warning signs.

To learn more or to schedule a time for your consultation, reach out to us at 888-234-WDIT (9348) .

An Outdated Operating System Poses a Huge Security Risk

An Outdated Operating System Poses a Huge Security Risk

It’s Time to Abandon Windows 7 for a Safer Option.

Windows 7 is considered to be one of Microsoft's most successful operating systems. So much so that many organizations skipped upgrading to either of Microsoft’s newer operating systems: Windows 8 and Windows 10. You may be able to list many reasons why you want to stay with Windows 7, but it is time to start preparing to upgrade away from the OS as the end of life deadline is fast approaching.

January 2020 will be the end of the line for Windows 7. It won’t stop working, but Microsoft will no longer provide the crucial security updates, bug fixes, and technical support that you’ve come to rely on. In this way, it may as well have stop working. An unsupported operating system makes your workstations vulnerable to cyberattacks. It is very likely that these attackers are working on how they can exploit the vulnerabilities that will be presented when Microsoft stops support for Windows 7.

What you need to do to prepare?
Anytime your organization is making a significant change like moving operating systems it’s important to plan properly so that your transition is smooth and successful.

1. Establish what computer systems are running Windows 7
2. Review computer hardware consider replacing to support Windows 10
3. Check your line of business and other applications for compatibility
4. Establish a timeline and a budget
5. Plan time for employee training

If you are still using Windows 7, our expert consultants can help you prepare for the inevitable transition to Windows 10 by helping map out the most efficient way to upgrade your workstations so that it has minimal impact on your business.

To learn more or to schedule a consultation contact us today to get started.

Decisions Designed to Save Your Business

A comprehensive business continuity plan can stave off organizational ruin.

At We Define IT, we are technology professionals, but most of our job is helping organizations like yours identify, and find solutions for, problematic risk. Business continuity isn’t a technology strategy, although it does include the use of technology.

In business, risk is everywhere. In order to protect your business against the potentially negative circumstances that face your business, putting together a strong and comprehensive continuity plan is important. Our consultants can work with you to design an approach that confronts risk by:

• Identifying Your Risk - There are endless risks out there, but the key is to find the ones that have realistic chances to happen and to customize specific actions to mitigate these particular risks.
• Analyzing Your Business - By analyzing your business operations, the needs of your staff, the impact certain risks will present, and working to understand the underlying legal, contractual, and regulatory obligations your business is under, will assist us in planning the right continuity strategy.
• Identifying Officers and Contacts - Every continuity strategy has to have defined people at the helm of them. We review your business’ contact lists, Disaster Recovery officers, business and network administrators, suppliers and vendors, and help you identify a workflow if and when your continuity strategy needs to be enacted.
• Analyzing Your Information Technology - IT will be a major component of any business continuity. We will look at your networks and infrastructure, including your data backup platform, data recovery requirements, and your organization’s access control procedures to ensure that your data is protected properly.
• Determining Organizational Financial Obligations - Every business has financial obligations. Our consultants will help you sort through your insurance, recurring expenses, and outstanding invoices to help you ascertain the cost of continuity.

Many people depend on your business, so protecting your business from risk has to be a priority. To learn more about how our professional consultants can help you set up and implement a strong, resilient, and effective business continuity strategy we invite you to fill out the form on the page or call us directly at 888-234-WDIT (9348) .